Return & Cancellation Policy

Returns are accepted exclusively for items delivered under any of the following conditions:

• Damaged: Physical damage sustained during transit or delivery.
• Defective: Manufacturing flaws or functional non-performance.
• Incorrect Product: Items that substantially deviate from the product description listed on the Site.

To initiate a return request, please follow these steps:

1. Log in to your account and navigate to My Orders.
2. Locate the specific order containing the item you wish to return and click Return Item.
3. Select the applicable reason for return from the drop-down menu and provide a brief description of the issue.
4. Confirm the scheduled pickup address.
5. Select your preferred refund method and submit the request.

Items returned must be sent back in their original, unused, and pristine condition. To qualify for a return, the shipment must include:

• All original price tags, product labels, and brand stickers intact.
• Original product packaging and materials intact.
• The original tax invoice and purchase documentation.

If an order includes a complimentary item, promotional free gift, or bundled bonus product, such items must be returned in their original condition alongside the primary item. In the case of a partial return, all associated free gifts must also be returned to qualify for a return. Failure to return complimentary items may result in the market value of the gift being deducted from the final refund amount.

Customers may initiate a return for individual items or partial quantities within a multi-item order. In the event of a partial return, www.parksonscartamundi.com reserves the right to deduct non-refundable fees including initial shipping charges, payment processing fees, and administrative handling costs incurred by the Company from the final refund amount.

The option to initiate a return request remains active in the customer account for seven (7) calendar days following confirmed delivery. Upon the expiration of this 7-day period, the return facility automatically closes, and return requests will no longer be entertained.

Return requests shall be rejected under any of the following conditions:

• The return request is raised outside the stipulated 7-day return window applicable from the date of delivery/ product delivered date.
• The product exhibits signs of use, alteration, or post-delivery damage.
• The product's original serial numbers, tags, or barcodes are missing, tampered with, or defaced.
• The product is returned without its original packaging, accessories, or manuals.
• Excluded Items: Discounted items, items purchased during promotional SALE events, limited-time releases, and digital/downloadable items are strictly final sale and ineligible for return or exchange.

To qualify for a refund, all returned products must strictly satisfy all inspection criteria. www.parksonscartamundi.com explicitly reserves the right to reject any return and withhold refund processing if the returned shipment fails to meet these mandatory requirements.

The Parksons Cartamundi Buyer Protection Program serves to resolve transaction disputes where a direct resolution cannot be reached between the buyer and the merchant/seller.

• Dispute Resolution: To raise a dispute under this policy, buyers must contact our designated Customer Support Team.
• Case Evaluation: Each dispute is independently evaluated on a case-by-case basis. Final determinations are made at the sole discretion of www.parksonscartamundi.com to ensure a fair, equitable outcome for all parties involved.

Order cancellations may be requested directly via the account dashboard under My Orders prior to dispatch. Cancellations are strictly permitted only before the order has been shipped (orders typically enter dispatch within 2 to 4 hours of placement). Once an order has been dispatched from our warehouse, it cannot be canceled; customers must instead follow the standard return procedure upon delivery, subject to return eligibility.

www.parksonscartamundi.com reserves the right to cancel any order at its sole discretion due to inventory stockouts, pricing errors, delivery service disruptions, or suspected fraudulent activity. In such instances:

• The customer will be promptly notified via registered email/SMS.
• A full refund will be issued to the original payment method

Upon successful cancellation, the refund will be initiated to the original payment method used for the order, subject to the payment gateway's processing timelines.

• Refund processing by the payment gateway may take 7–10 business days.
• The final credit to your card or bank account may take up to 15–20 bank working days, depending on your payment provider and issuing financial institution.
• For delays extending beyond these timeframes after confirmation of refund initiation, customers should contact their respective payment provider directly.