Shipping & Delivery Policy

• Domestic Free Shipping: Applicable on all qualifying domestic orders.

While the Company endeavors to dispatch all items within a single order in one package, individual items may be shipped separately based on weight, dimensions, product availability, or fulfillment origin.

Delivery serviceability is contingent upon courier provider coverage.

• If a delivery PIN code is unserviceable, the order will not be accepted online.
• Users will be prompted at checkout to provide an alternative, serviceable delivery PIN code.

Orders are processed and handed over to logistics partners only upon successful receipt and verification of full payment credit to the Company’s account.

For shipping inquiries, tracking assistance, or delivery issues:

• Email Support: vivek@parksonscartamundi.com
• Operational Hours: 10:00 AM – 6:00 PM IST (Monday- Friday)

Standalone Page: Frequently Asked Questions (FAQ)

About Parksons Cartamundi

• What is Parksons Cartamundi?
  Parksons Cartamundi provides an official e-commerce platform allowing customers to explore and purchase our complete range of products directly online.
• Do you have a physical retail presence?
  Yes, Parksons Cartamundi products are available across India through an extensive network of authorized distributors, retailers, and partner vendors.
• Is guest checkout available, or do I need to register?
  While you may freely browse products as a guest, creating an account is required at checkout to complete a purchase. Account registration ensures real-time tracking, email updates on order statuses, and streamlined refund processing.

Orders & Shipping

• How are orders shipped, and what are the delivery charges?
  We partner with trusted courier networks to ensure secure and timely delivery. Standard domestic delivery typically takes up to 7 business days depending on location. Free shipping applies to orders meeting our minimum order threshold; otherwise, standard shipping rates apply as outlined in our Shipping Policy.
• Do you ship internationally?
  Currently, www.parksonscartamundi.com services domestic shipping addresses within India only.
• Can I update my delivery address after placing an order?
  You can update your shipping address via My Orders before dispatch. Once an order has been shipped, the delivery address cannot be modified.
• What if delivery fails?
  Our logistics partners will attempt delivery up to two (2) times. If the recipient remains unreachable or declines delivery after two attempts, the package will be returned to our warehouse for processing.

Returns & Damaged Shipments

• What is the protocol for damaged products?
  If your shipment arrives damaged, please photograph the damaged item and packaging immediately and contact Customer Support at care@[company email] within 48 hours of delivery. Damage claims reported past 48 hours are ineligible for return or replacement.
• What should I do if I receive an incorrect item?
  Please contact Customer Support within 48 hours of delivery with your order details. Our team will arrange for a pickup and dispatch the correct item.
• Is Cash on Delivery (COD) available?
  Cash on Delivery (COD) is currently unavailable. All orders must be prepaid via supported online payment options.
  
  

Gifting & Account Management

• Can I ship an order as a gift to a different address?
  Yes, you may specify an alternate delivery address during checkout to send products directly as a gift.
• Is gift wrapping available?
  Gift wrapping may be offered at checkout as a complimentary service gesture, subject to item dimensions and seasonal availability.
• What should I do if I forget my account password?
  Click the "Forgot Password" link on the Login page. A password reset link will be sent to your registered email address.
• How do I unsubscribe from marketing emails?
  Click the "Unsubscribe" link at the bottom of any marketing email. If you continue receiving communications after unsubscribing, please reach out to Customer Support.
• Do you offer a customer loyalty program?
  We are actively developing a dedicated loyalty program. Announcements will be posted on the Site once launched.